Managed IT Plans
Flexible IT management plans designed to scale with your business needs and budget.
Essential
Perfect for small businesses getting started with managed IT
- Business hours help desk support
- Remote support and troubleshooting
- Basic system monitoring
- Email and phone support
- Monthly system reports
- Antivirus management
- Software updates and patches
Professional
Comprehensive IT management for growing businesses
- Everything in Essential, plus:
- Extended hours support (7am-9pm)
- Priority support with faster response
- Advanced monitoring and alerting
- Backup management and testing
- Security monitoring and response
- Quarterly on-site visits
- IT strategy consultation
- Vendor management
Enterprise
Complete IT management for large organizations
- Everything in Professional, plus:
- 24/7 help desk support
- Dedicated account manager
- Advanced cybersecurity services
- Compliance management (ACSC Essential 8)
- Monthly on-site visits
- 24/7 emergency response
- Custom reporting and analytics
- IT project management
IT Support & Help Desk Services
Professional IT support when you need it, with guaranteed response times and expert technicians.
24/7 Help Desk
Round-the-clock technical support with guaranteed response times and escalation procedures.
- 24/7 phone and email support
- Guaranteed response times
- Multi-level escalation process
- Comprehensive ticket management
- Remote troubleshooting capabilities
- Intelligent ticket routing
- Customer satisfaction tracking
Remote Support
Instant remote assistance to resolve issues quickly without the need for on-site visits.
- Secure remote access tools
- Real-time problem resolution
- Screen sharing and control
- Software installation and updates
- System configuration assistance
- File transfer and data recovery
- User training during sessions
On-Site Support
Qualified technicians available for on-site visits when remote support isn't sufficient.
- Certified technical specialists
- Hardware installation and repair
- Network troubleshooting
- Emergency response service
- Planned maintenance visits
- Asset tagging and inventory
- User training sessions
Proactive Monitoring
24/7 monitoring of your IT infrastructure to identify and resolve issues before they impact your business.
- Real-time system monitoring
- Automated alerting and notifications
- Performance trend analysis
- Preventive maintenance scheduling
- Capacity planning and optimization
- Security event monitoring
- Custom dashboards and reporting
What's Included in All Plans
Service Level Agreements
Guaranteed response times and resolution commitments with transparent SLA reporting.
Comprehensive Documentation
Complete documentation of your IT environment, procedures, and support history.
User Training & Support
Ongoing user training and support to maximize productivity and minimize support requests.
Performance Reporting
Regular reports on system performance, support metrics, and improvement recommendations.
Advanced IT Management Services
Next-generation managed IT services with intelligent automation and enterprise-grade monitoring.
Intelligent Issue Resolution
Advanced ticketing system that automatically categorizes and resolves common issues faster.
- Automatic issue categorization
- Intelligent ticket routing
- Predictive problem identification
- Root cause analysis
- Automated workflow optimization
- Smart alert filtering
Complete Asset Lifecycle Management
Comprehensive inventory of all your IT assets from purchase to retirement.
- Automated asset discovery and tracking
- Real-time hardware and software monitoring
- Software license compliance management
- Asset lifecycle planning
- Custom reporting for budgeting
- Procurement process integration
Intelligent Patch Management
Automated patch deployment with intelligent scheduling and rollback capabilities.
- Automated patch detection and deployment
- Intelligent scheduling during maintenance windows
- Pre-deployment testing
- Automatic rollback capabilities
- Compliance reporting and audit trails
- Critical security patch prioritization
Business Process Automation
Streamline IT operations with intelligent automation and workflow optimization.
- Custom automation workflows
- Event-triggered responses
- Automated task assignment
- Business application integration
- Performance monitoring
- Continuous workflow optimization